Don’t accept any damaged or pre-opened packages – otherwise you accept the receipt of the undamaged delivery in silence (if in doubt, note the name of the postman or employee of shipping).
It can be opened while witnessed by the postman. Please pay attention to the condition of your delivery on its arrival. Products not included need to be re-ordered. After those 4 weeks all available items will be sent out. In order to wait for potentially missing stock, your order can be on hold for up to 4 weeks until all products are available. Items marked as “Available for immediate delivery” usually will be sent out within 24 hours. Youve earned the right to shop tax free and enjoy. Your order will be sent out as soon as all items are on stock. Shop In The Lonely Hour, Sam Smith (Vinyl LP) and other name brand Music Electronics at The Exchange. The costs for the delivery outside the EU including any possible customs duties are to be borne by the customer. There shall be a minimum order value of EUR 0,00. Please note: additional costs of 5,60 € will apply when ordering via cash on delivery. Until further notice we do not accept orders for deliveries to: Russia, Belarus, Ukraine. Your parcel may be delivered to a local post office and you will receive a notification. Please note: Delivery to your address can’t be guaranteed. Orders are delivered via DHL package or Warenpost.
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